**We help the world run better**
**Role Description**:
SAP Global Cash Collections Organization resumes ownership of the company's trade receivables.
The focus is reduction of AR balances and improvement of cash-flow by driving timely settlement from Customers using standardized processes and tools.
Cash collections organization will engage with other relevant departments within the company to resolve disputes and inform about necessary impairments.
It provides timely and relevant reporting and supports projects.
The Senior Finance Operations Specialist is responsible for all cash collections related topics, maintains close contact with all internal and external stakeholders and assisting the Regional Cash Collections Director to manage collections as a member of the Cash Collections team based in India.
A close collaboration with other Finance, Controlling and Commercial areas is a prerequisite for success.
You will work closely with various lines of businesses, being primarily responsible for the identification, development and optimization of the business needs, maintenance of a close relationship with the local business stakeholders, particularly supporting newly created collections landscapes due to business process changes.
In addition, you will have the chance to initiate and drive cross-entity/function alignments, including a close collaboration with other GFSS teams across the Market Units/Regions.
In a nutshell, it is a great opportunity for a person with expert technical skills to learn or grow leadership experience and assist in facilitating SAP's focus on cash-flow.
We interact closely with the MU and Regional Executives, Corporate Functions, and other Market Units in APJ.
The results of our work are presented to these stakeholders, making our contribution highly visible.
Customer orientation and problem solving capabilities are key success factors.
This position requires a high level of self-motivation, ability to be resilent in the face of challenges and drive
**Expectations and Tasks**
- Support the cash collections team in Indian MU by guiding the team and proactively engaging with customers as well as internal business stakeholders
- Support specific collections functions for assigned MUs and navigate the team into the right direction as needed
- Help ensure all KPIs and timelines are met and properly follow processes & procedures
- Ensure all the internal & external enquiries are responded in a timely matter.
- Responsible for month/quarter/year end closing activities including reserves (accounting, IFRS, bad debts, etc.)
and the proper SOX records are maintained
- Interact with all levels of senior management and business stakeholders ensuring appropriate degree of awareness about potential collections risks.
- Monitor and independently investigate open dispute cases and drive timely resolution
- Be a motivated individual seeking new challenges with a record of adapting to new and complex situations.
- Strong field finance background, good understanding of the contract & commercial terms with decision-making skills.
- Strong understanding of the collections processes and problem-solving skills.
- Handle a selected group of customers with regards to any A/R and collections issues
- Liaise with customers for collection of receivables and build strong customer relationship
- Independently investigate customer disputes and drive timely resolution
- Work closely with both internal & external customers to expedite the collection efforts
- Proactively call customers to reassure the time of invoice payment
- Escalate to management team any problem that holds the collection process to flow
- Update collection notes and reports
- Support the training of new team members
- Adherence to the company policy and processes (EHF, DCT, Termination, Write-off etc)
- Monitoring of payment behaviour of customers and acting accordingly
- Participate in the global/regional projects
- Take the end-to-end ownership of the responsibilities
- Meet all the KPI defined by the global and regional management
- Monitor open dispute cases closely and drive resolution
- Support Ad-hoc queries internally and externally and contributes to projects
- Support SPOC role assignment/s where needed
**Work Experience**
- Previous Cash Collections experience in essential
- Experience in managing team shared tasks and projects
- Location Manila is a must
- Project Management experience is an advantage
**Education and Qualifications/Skills and Competencies**
- Bachelor degree and/or Advanced degree
- Thorough knowledge of SAP ISP and other collection tools
- Advanced MS Office skills (Excel, Word and PowerPoint)
- Excellent English skills,
- Strategic thinking and Customer focus approach
- Experience in managing & measuring process improvement
- Analytics capabilities
- Broad interest in GFA topics
- Reliability and quality-oriented
- Analytics capabilities
- Ability to work under pressure in an international environment