Requisition ID: 232284Work Area: FinanceExpected Travel: 0 - 10%Career Status: ProfessionalEmployment Type: Regular Full Time
COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
Job Overview:
The A/R Analyst role is part of the Global Finance Shared Service (GFSS), reporting to the Global Accounts Receivable Supervisor. This position is responsible for the timely collection of SAP Concur’s AR by coordinating and utilizing internal and external resources, reviewing and explaining customer contracts, and establishing strong relationships with our client base.
Responsibilities:
Work proactively with clients to ensure timely payments.
Manage collections portfolio by utilizing communication skills, both verbal and written.
Generate customer statements to reflect any open invoices, debit memos, credit memos, and payments.
Identify collection barriers and work cross functional with internal and external resources to resolve issues.
Assist cash-apps, tax and treasury accounting teams with accounts receivable reconciliations, issue resolution, and process improvements.
Collect tax requirements and other related documents.
Adhere with tax policies.
Maintain collection and dispute statuses in AR system.
Assist with identifying and communicating any billing discrepancies to the billing department for immediate correction.
Distribute credit memos to customer and process any due refunds.
Assist with special projects and ad hoc reporting as needed.
Achieve KPIs, assigned SLAs and performance targets.
Ability to prioritize and manage multiple responsibilities
Responsible for maintaining a higher standard of accounts receivable percent current for assigned customer base.
Complete other activities and duties as needed.
Be aware of, and comply with, all corporate policies.
Qualifications:
Education, Experience & Training required:
Bachelor’s degree in any field, finance or business is a plus.
Ability to pass necessary background checks
Experience working with B2B collections/credit portfolio management field (min.2+ years)
Working experience within a BPO/Shared Service Centre (min. 2 years)
Job Specific Specialized Knowledge & Skills:
Solid knowledge of general A/R functions, statement generation, reversal and application of cash receipts, client account reconciliation, invoicing, submission of credits and adjustments to AR Management.
Knowledge in international tax policies is a plus.
Experience using an accounting ERP system, SAP.
Experience using Salesforce.com CRM a plus.
Able to work effectively independently and as a team.
Aptitude to learn systems and processes quickly.
Great oral and written communication skills to interact with all levels of management
Interest and aptitude to work with high volume of data processing is desirable.
Excellent customer service skills in dealing with internal and external customers
Intermediate to Advanced PC skills required: Excel, Word, and Outlook
Extremely detail-oriented and results driven.
Critical Performance Competencies:
Planning and Organizing – Establishes a systematic course of action for self and others to assure accomplishment of a specific objective, determining priorities and allocating time and resources effectively.
Initiative – Prepares for problems or opportunities in advance
Interpersonal – Direct and diplomatic in dealing with others to achieve goals
Influence – Demonstrates different influence styles as appropriate to situation while maintaining positive relationships
Communication – Effectively transfers thoughts and expresses ideas using speech, listening skills and writing skills to influence others to gain their support.
Adaptability/Flexibility – Quickly adjusts to new, different, or changing requirements
Accountability – Holds self and others accountable for results
Business Acumen/Strategic Business Perspective – Has a broad-based understanding of key business fundamentals, understands the drivers of the financial health and viability of the organization, and takes responsibility for maintaining its ongoing fiscal soundness
Coaching – Improves skills of self and others by identifying areas of performance strengths and improvements, providing specific feedback through coaching, mentoring and development opportunities
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENTTo harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: ********** or **********, APJ: **********, EMEA: **********).
Successful candidates might be required to undergo a background verification with an external vendor.
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