Requisition ID:232316Work Area: FinanceExpected Travel: 0 - 10%Career Status: ManagementEmployment Type: Regular Full TimeCareer Level: T4PMHiring Manager: Jade Chen
Recruiter Name: Gillean Mitzi Palomo Bangalan
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
JOB DESCRIPTION OVERVIEW
The GFSS Ariba Network Operations team is looking for a Network Collections Team Manager to facilitate day to day collections for the Ariba Network. Through a single connection, the Ariba Network provides organizations with the capabilities they need to ensure seamless transactions, strengthen existing buyer-supplier relationships, find new business opportunities, and generate bottom-line savings—allowing them to realize true e-Commerce success.As a team manager, you will be able to build your leadership skills in leading a team that supports daily operations of the billing & collections. Going forward, you are expected to foster a close working relationship with the team and the other managers. At the same time this role offers many development opportunities of other skills and competencies that will help you shape your future career path.
KEY RESPONSIBILITIES
Deliver appropriate leadership and team management activities.
Lead the team in meeting the agreed KPIs.
Lead transactional tasks and all activities according with the Billing & Collections processes.
Ensure that the operated processes and the internal controls are in scope.
Create and maintain positive relations and cooperation with the internal and external customers and local counterparts as well as cooperation with other teams.
Support smooth operations of the entire Billing & Collections Process.
Drive standardisation and continuous improvement of the processes, deliver efficiency and quality improvements.
Monitoring KPI’s in cooperation with QM to ensure team delivers the required services and quality.
Responsible for solving escalations, de-escalations and problem prevention.
Project involvement.
Maintain strong customer focus.
Handling Objections and customers queries.
Direct interaction with key account customers to drive the collection of outstanding receivables.
All other duties as assigned.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
Successfully completed University Degree.
Excellent interpersonal and communication skills.
Customer focus & Business Acumen.
Fast learner (people & process).
Experience of leading a team.
Experience in collections, finance or customer support.
Ability to work in a virtual team.
Fluent written and spoken English is required.
Multicultural skills & experience.
Knowledge of MS Office (Word, Excel, Outlook, PowerPoint).
Sales experience or experience interacting with customers.
Experience using a customer relationship management (CRM).
Experience using an ERP tool (SAP).
Attention to detail and analytical thinking..
WORK EXPERIENCE
Working experience with Shared Service Centre (min. 2 year).
Experience of managing teams (min. 1 year).
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENTTo harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (APJ: **********).
