F&B Training Manager

Initiates, coordinates, executes and follows-up on all training activities within all the F&B outlets;
Maintains complete knowledge of all F&B services, outlets, services/ features and hours of operation;
Updates training materials to make these more relevant to the needs of the organization;
Conducts training and development programs for all team members on a regular basis;
Develops internal training competencies and establishes training structure for on-the-job training that will support career development and advancement of team members;
Coordinates with Human Resources in relation to the administration of employee performance reviews and identifies performance gaps that can be addressed by training;
Creates and promotes a quality-focused approach to service within the Food & Beverage Outlets;
Continuously identifies new ways of improving quality within the department;
Reviews and analyzes guests’ feedbacks through monthly comment reports and Logbooks, and other internal audit records;
Trains team members on Departmental Operating Standards (SOP’s);
Works closely with the F&B outlet Managers to identify and grows high potential line staff, supervisors and Assistant Managers;
Monitors the staff’s appearance, attitude and degree of professionalism to ensure their strict adherence to the company’s standards of quality service.
Minimum 3 – 5 years’ experience in the luxury hospitality industry with a minimum of 2 years in an F&B
Excellent written/oral communication skills and interpersonal skills
A high degree of professionalism, sound human resources management capabilities, business acumen, energy, creativity, leadership, a team player and determination
Projects positive attitude, and outgoing personality
Guest oriented
Should be able to work long hours with minimum supervision
Computer literate with working knowledge of Microsoft Office
A confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization