E2413 - Intra-Day Operations Associate

**Qualifications**:
Open to college graduates, college undergraduates, and associate degree graduates

Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry

**Responsibilities**:

- You will act as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
- You will function as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.
- You will provide input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and help in Operations performance.
- You will be providing trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
- You will primarily be responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
**Job Types**: Full-time, Permanent

**Benefits**:

- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion

Schedule:

- 8 hour shift
- Shift system

Supplemental pay types:

- 13th month salary
- Bonus pay

**Education**:

- Bachelor's (preferred)

**Experience**:

- Workforce Management / Real Time Analyst: 1 year (required)