**Qualifications**:
Open to college graduates, college undergraduates, and associate degree graduates
Must have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industry
**Responsibilities**:
- You will act as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
- You will function as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.
- You will provide input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and help in Operations performance.
- You will be providing trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
- You will primarily be responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Shift system
Supplemental pay types:
- 13th month salary
- Bonus pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- Workforce Management / Real Time Analyst: 1 year (required)
