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Document Management And Service Desk Supervisor

Document Management And Service Desk Supervisor
Company:

Pilmico Foods Corporation



Job Function:

Customer Service

Details of the offer

Job DescriptionThe Document Management (DM), Master Data Management (MDM), and Service Desk (SD) Supervisor is responsible for the overall supervision of the Document Management, Master Data Management, and Service Desk functions.
DUTIES AND RESPONSIBILITIES:
In GeneralMonitor and analyze KPI results, and recommend areas of improvement to the AP Manager - include in all the team leads: AP, TreasuryRespond quickly and accurately to all escalated issues/complaintsEnsure readiness of information required for the timely month-end closingCreate and submit required reports on timeLead team members and escalate issues to AP Manager, as necessarySupervise the team’s activities and ensure consistency of application of controls, and adherence to policies, guidelines, and procedures - include in all the team leads: AP, TreasuryCommunicate leading practices and changes on policies, guidelines, and procedures to all DM, MDM, & SD specialists and analyst - include in all the team leads: AP, TreasuryOther duties as assigned
As Document Management TLMonitor implementation of document process for compliance and quality assuranceEnsure proper storage and retention of hard copy documentsEnsure that the digital library for payment documents are organized and properly maintainedActs as liaison for internal and/or external audit for document requests and retrievalCollaborate with CoE to analyze and improve record management processesImplement appropriate and effective retention and purging requirements
As Service Desk Management TLAct as quality control for the team by addressing ticket accuracy and quality, responsiveness, reviewing daily reports, and overseeing the SD Analyst to ensure service level agreements are being met
OthersParticipates in all Company initiatives and programs as well as provide support whenever necessary.Ensures compliance to food safety, good housekeeping and quality management system based on the standards of 5S, GMP, HACCP, Halal and ISO.Participates in projects & improvements initiated by FACT team.Performs other work-related tasks as may be assigned from time to time.
QualificationsEDUCATIONAL REQUIREMENT
Four years college degree with courses in accounting, business or equivalent experience.
WORK EXPERIENCE REQUIRED
Minimum of 3 years related experience and two (2) years of leadership role or leading a project/committee/program to demonstrate leadership ability
CRITICAL SKILLS OR COMPETENCIES REQUIRED:Proficiency in the use of: Excel, Word, & PowerPointProficiency in the use of Oracle, SAP, or other ERP systemsKnowledge on Document Management System, Master Data Management and Service DeskProficiency in English communication skills - both written and oralExcellent customer service skillsAbility to identify and implement process improvementAttention to detailsAdditional Informationnull


Source: Jobs4It

Job Function:

Requirements

Document Management And Service Desk Supervisor
Company:

Pilmico Foods Corporation



Job Function:

Customer Service

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