District Operations Manager - Semarang

District Operations Manager - Semarang
Company:

Go-Jek


District Operations Manager - Semarang

Details of the offer

Job Description:
Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including: Driver Acquisition Management (Outreach, Recruitment, and Onboarding) Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant) Coordinate with Head of Regional Growth and VP Operations for day-to-day escalated issues around driver service and customer service. Learn from an operations perspective during the process of establishing a new area of service. Handling channel walk-in center on each region Ensuring problem-solving according to agreed process & based on the standard operational procedure Responsible to manage driver’s problems Giving empowerment to solve problems Manage assigned district and branches Manage service time, driver and customer satisfaction Minimum Qualifications:
Bachelor degree from a top university Having min. 5 years experience in a related area, preferably in a managerial level Able to handle walk-in channel Expert in face to face service Experienced in the service area (contact center, email dll) Willing to improve driver satisfaction Willing to effectively manage headcount Language - Indonesian native, English is a plus. Have a good knowledge of marketing or related fields. Analytical, proactive, and a problem solver. Willing to be placed to Semarang


Source: Kalibrr


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements