Accountable for day-to-day Operations (Motorcycle driver-based service and Car driver-based service) including: Driver Acquisition Management (Outreach, Recruitment, and Onboarding) Driver Empowerment Management (Loyalty & Retention and Safety & Performance Training), Driver Exit Management, Inventory Management (Driver Attributes and Driver Warrant) Coordinate with Head of Regional Growth and VP Operations for day-to-day escalated issues around driver service and customer service. Learn from an operations perspective during the process of establishing a new area of service. Handling channel walk-in center on each region Ensuring problem-solving according to agreed process & based on the standard operational procedure Responsible to manage driver’s problems Giving empowerment to solve problems Manage assigned district and branches Manage service time, driver and customer satisfaction Minimum Qualifications:
Bachelor degree from a top university Having min. 5 years experience in a related area, preferably in a managerial level Able to handle walk-in channel Expert in face to face service Experienced in the service area (contact center, email dll) Willing to improve driver satisfaction Willing to effectively manage headcount Language - Indonesian native, English is a plus. Have a good knowledge of marketing or related fields. Analytical, proactive, and a problem solver. Willing to be placed to Semarang
Job Description: We are looking for a Product Relations Manager to join our team. This person will act as a liaison for design professionals who wish to...
From Bci Asia Philippines, Inc. - National Capital Region
Published a month ago
Join our growing family! This is your chance to make a mark and establish your career while joining an amazing work environment at Buyerlink Services. As a...
From Buyerlink Services - National Capital Region
Published 24 days ago
ManilaWe’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a...
From Acquire Asia Pacific Incorporation - Ilocos Norte
Published 18 days ago
Manila& Accountabilities:GET Specialist role is responsible for handling complex expat transactions cases, quality assurance tasks, capability building...
From Shell Phillipines - Ilocos Norte
Published 18 days ago