Digital Customer Experience Manager - China

Cebu Pacific is a leader in innovation and creativity in the aviation industry. It is also the reason why pursuing a career in Marketing with Cebu Pacific sets you apart in the marketplace.
Apply today and be Juan of our game changers in the ever evolving field of marketing as a Digital Customer Experience for our upcoming office in Shanghai, China.
Primary Responsibilities:
Identified pain points in the digital experience and designs, tests and implement solutions.
Creates the design strategy and initiates user research and usability tests.
Ensures balance between usability and persuasion, as governed by user research and businesso objectives.
Maintains the accuracy of the platforms' content and functionalities.

Delivers various Digital Customer Experience reports on a daily and/or weekly basis.

Qualifications:
Must be a graduate of a Bachelor’s degree course related to Pyshology, Economics, Business Administration, IT.
Must have at least five (5) years of experience in customer experience.
Related work experience in the airline, travel industry or international market is an advantage.
Willing to be based in Shanghai, China.

Be JUAN of us and together, let’s make moments happen.
Keywords: Careers, Cebu Pacific, CEB, Aviation, Airline, China, Shanghai, Marketing, Digital Marketing, Email Marketing, SEO, Market Research, WeChat, Weibo, Social Media, Digital Experience, Campaign, External Partnerships