As aDialer Manager, you are expected to:
Develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions
Develop and produce performance information with which to inform, engage and influence various levels of operational management
Do drill down analysis on all dialer performance / Hygiene metrics.
Plan and implement daily campaigns altering parameters to maximize efficiency/effectiveness where necessary
Monitor report and comply with all compliance requirements for outbound dialing.
Accountable for the daily setup of and monitoring of calling campaigns, strategies and reports within the outbound teams.
Recommend and implement calling strategies and data selections Installing, configuring, troubleshooting and maintaining all outbound dialing systems.
Maximizing the output of the outbound operations
Assist in the deployment of outbound resources
Manage a team of 3-4 dialer executives / Specialists.
Co-ordination with the technical support team for technical assistance and functioning.
Co-ordination with the Operations team and client for daily strategies.
Standard office and computer equipment. Advanced MS Excel Knowledge Dialer advanced knowledge. Knowledge of Aspect Dialer would be an added advantage
Basic SQL language understanding
Invoicing experience would be an added advantage
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