Design Project Manager & Qc (Remote)

ABOUT US ManyPixels provides graphic design services to SMEs, agencies, and marketing teams worldwide. Our customers get direct access to our team of designers and get to create awesome design projects.
We are fully distributed across Europe and Asia, while most of our customers are in the US.
We have been around for 6+ years and are among the top trusted on-demand graphic design services online.
Check us out at ABOUT">www.manypixels.co ABOUT THE ROLE The Project Manager will manage and oversee a team of 10+ designers and a portfolio of 80+ clients. The tasks will be highly diversified and will constantly evolve as the company grows.
What will you work on:
Workload management Each task (logo, landing page, illustration, etc.) that comes in will need to be assigned to a designer with a matching skill set. You will need to ensure each task is being worked on, that every designer is not under or overworking, and that we always respect our promised deadlines (24hour delivery).
Quality control You will be performing quality checks on all of the finished tasks, making sure all deliverables match the client's brief, and suggesting revisions if necessary. You are the final approver for all assigned tasks before they are sent to the client to ensure that our quality standards are met.
People management You will be 100% responsible for your team and their projects. You will have to properly manage leave requests, internal and external communication, problem resolution, and SOPs implementation.
Performance review With the help of the management team, you will need to conduct monthly and annual performance reviews for all members of your team.
Training You will be responsible for conducting one-on-one/group training with the members of your team regarding onboarding, customer communication, time management, etc.
External communication All designers communicate directly with the client on a daily basis regarding project deliverables. You will have to step in and support our clients when in need of a project manager for more complex situations. You will be responsible for our portfolio of current clients and you will need to take over the communication with the clients quite often, via customer support chat, e-mail, or video call.
OUR IDEAL CANDIDATE
Strong knowledge in graphic and/or web designAt least 3 years of experience in a Leadership/Management roleAbility to use tools (G Suite, Adobe Suite, Sketch, Slack, Asana, Notion, etc.)Strong organizational, people, and communication skillsMotivated / Do-it mentality / Team player / Willingness to go the extra mileFast learner/ability to adapt (things are constantly evolving)Strong personality / Honest but always politeCustomer-centric / Excellent English Comm skills Willing to work in the US Eastern Timezone, 9 AM to 6 PM. BENEFITS
Full-time remote job20 days of paid time off per year Competitive salary depending on experience This is a full-time job that requires a commitment of 40 hours per week, 8 hours per day, Monday to Friday.