Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.
At Atlassian, we are on a mission to reinvent B2B selling. We know that classic fast paced B2B sales tactics don't work anymore. We have built a billion dollar, fast-growing business without any of those tactics, based on high-quality products, free trials and an intense focus on customer happiness. Those happy Customers convert to paying Customers, crafting a prolific "Flywheel" that has delivered 120,000+ customers to date.
The Deal Desk Analyst will play a meaningful role in supporting the “high touch” sales motions that complement the flywheel. This position will support the deal process for our sophisticated transactions (Enterprise Cloud, ELAs, MSAs, and M&A deals) from contracting to booking. You will strategically partner with our Field Operation teams, Legal, Finance, Partners and Customers to structure proposals, quotes, and contracts in support of our high touch sales motion.
In this role:
You will own the end-to-end Quote-to-Cash process from quoting to contracting, provisioning and invoicing for all Atlassian Enterprise products, entities, business, pricing model, and product offerings
You will partner with cross-functional teams including Revenue Accounting and Legal to review or address revenue recognition concerns for non-standard negotiated deals
You will work closely with Accounts Receivable and Billing team to ensure timely handover of invoice creations and assist with collection issues
You will perform month-end and quarter-end Deal Desk closing activities across all Atlassian offerings to ensure completeness and accuracy of contract packages
You will build sales orders in ERP/Billing system and learn the Order Management aspect of the role, and act as an SME on Atlassian business, operation, and revenue policies for ad hoc troubleshooting of deal issues.
On your first day, we'll expect you to have:
Solid experience in Deal Desk, Order Management, Sales Ops, and/or Revenue Ops
Experience with Direct and Channel sales ecosystems, and strong understanding of software revenue recognition standards
Strong sense of urgency and ability to work under pressure to handle large volume of deal requests.
Salesforce and NetSuite experience, and proficient in Excel
Excellent written and communication skills and be comfortable with customer facing interactions.
It's great, but not required if you have:
Docusign, Panda Docs, SpringCM, Conga, or similar Contract Management tools experience a plus
More about our team
Our mission is to support the global field sales teams with urgency, transparency, and accuracy. We're passionate about helping them scale and achieve their goals because their success is our success. To learn more about working with the Sales Operations Team at Atlassian, check out our Marketing Team page!
More about our benefits
Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.
More about Atlassian
Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team .
Additional Information
We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
If your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.
Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub .
