Customer Technical Manager

Ericsson Philippines

Location: Taguig

Work rights: Local Employment Contract

Travel requirement: None

**Our Exciting Opportunity**:
We are now looking for a Customer Technical Manager that will provide technical service and support to our customers.
In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
You will configure and integrate different nodes and solutions in new and live customer networks.
The Customer Technical Manager typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
You are expected to travel internationally and work in different cultural environments.
The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a Customer Technical Manager will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge.
You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson.
The role more than often requires you to take on big responsibility and it is important that you can work independently.
**You will**:

- Handle customer issues
- Handle dedicated support
- Handle Software Update Management (SUM)
- Mentor Remote Service Gateway (RSG)

**To be successful in the role you must have**:

- Bachelor or Master's degree in Engineering, IT, Telecoms or any Equivalent
- Min years of experience: at least 8-10 years of experience
- Core Network Knowledge
- Technical Customer Support Experience
- Domain Experience: SGSN- MME, EPG-SSR, SAPC, EAAA, DNS IPWORKS, SAPC, PCC, PCG, CCRC
- Technologies: RAN, Transmission, NMS
- E2E Solutions Knowledge
- Telco Experience

**Behavioral Competencies**:

- Financial Acumen & Analysis Skills
- Business Understanding
- Consultative Selling Skills
- Customer and Market Insight
- Negotiation, Persuading & influencing Skills
- Occupational Health & Safety (OHS)
- Planning & organizing
- Proficiency with the English Language

**What's in it for you?
**:
Here at Ericsson, our culture is built on over a century of courageous decisions With us, you will no longer be dreaming of what the future holds you will be redefining it You won't develop for the status quo but will build what replaces it Joining us is a way to move your career in any direction you want with hundreds of career opportunities in locations all over the world, in a place where co creation and collaboration are embedded into the walls You will find yourself in a speak up environment where empathy and humanness serve as cornerstones for how we work, and where work life balance is a priority Welcome to an inclusive, global company where your opportunity to make an impact is endless.
"**We are proud to announce at Ericsson Philippines has been name #8 in the country and**, our employees have once again voted us as a Great Place to Work® and we have been officially Certified in 2021.
**Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture."

**What happens once you apply**:
What happens next once you apply?
Read about the next steps here

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Ericsson is continuing to hire for all open roles with all interviewing and on boarding done virtually due to COVID 19.
Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute speed creates better business values?
Do you value a culture of humaneness, where fact-based decisions are important, and our people are encouraged to speak up?
Do you believe that diverse, inclusive teams drive performance and innovation?
At Ericsson, we do