About viagogo
viagogo is the leading global marketplace for music, sports, and entertainment tickets. We have finalized a deal to acquire StubHub and look forward to continuing our market leadership.
Despite our rapid growth while revolutionizing a 100-billion-dollar industry, we maintain our start-up ethos and data-driven, collaborative culture. We believe that small, cross-functional teams can achieve extraordinary results. Fans from nearly every country in the world can find millions of tickets to their favorite events in the language, currency, and with the device of their choice.
We provide the widest possible choice of tickets to events around the world and help ticket sellers reach a global audience. viagogo has partnered with many of the world’s leading brands in sports and entertainment while helping fans access unforgettable experiences.
Overview of Role
The viagogo group – the world’s largest source of live event tickets – is looking to hire ambitious and talented people to join ourSeller Support Team. This is an exciting opportunity to join a fast-paced innovative environment with career growth and international travel opportunities.
We are a global business with local language websites and customers in over 150 countries. You will be joining an innovative e-commerce company which thrives on employee development.
The Seller Support Team works with our global sellers to ensure ticket fulfillment and to provide top-level support and account management to our global network of sellers.
We are interested in someone who thrives as part of a team in problem-solving and a high-pressure environment. You will learn the important aspects of the day-to-day work within Seller Support and its supporting departments.
Key Responsibilities:
Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
Ability to liaise with other departments as necessary
Identify process improvement opportunities and raise them through the appropriate forum
Support customers directly on the ground at major events around the world
Any other tasks as required
Skills and Attributes:
Attention to Details -Ability to look at the bigger picture, identifying patterns and flaws
Communication Skills -Outstanding written and oral communication skills
Ownership -Hungry to take on responsibility, excelling at following up providing updates proactively, and proposing process improvements whenever applicable
People Skills -Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
Problem Solving -Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
Quick Learner –Learning and adapting to new technologies and tools
Relationship Building -Using interpersonal skills to network in an effective way, educating sellers regarding our tools and procedures, and building strong relationships
Time Management -Organized and reliable, prioritizing, working well under pressure to meet deadlines
Team Work -Adaptable, flexible, approachable, and collaborative towards team goals and interests
Positive Attitude -A sense of humor and positive “make-it-work” attitude
Policy-Driven -Impartial and objective with a policy-oriented mindset
Results Driven -Strong work ethic with a "can-do" attitude and ability to create momentum based on goals
Fluency inEnglishandMandarin
Experience and working hours:
This is an entry-level position and we are not looking for a specific background, but the right attitude. All the training and tools necessary will be provided
You will be working 40 hours per week
Must be flexible with working hours, willing to work during weekends
What we offer
Here at viagogo, we are proud of our multicultural and vibrant culture, innovative offices, and the newest technologies used. You can be a part of this exciting environment and show your talents. Once part of the team, you will have access to our wide benefits package:
- Competitive starting salary
- Group Medical Insurance
- Attractive annual leave entitlements
- Continuous training & support
- Career progression opportunity
- Employee Engagement activities (e.g. birthday celebrations, seasonal parties)
- Work Abroad Scheme (e.g. North America, Africa, Europe)
- Free coffee and milk
- Casual dress code
