Customer Support Specialist

Customer Support Specialist
Company:

Pronto Group Inc.


Customer Support Specialist

Details of the offer

ResponsibilitiesProvide customer support to clients and function as a night shift team member in our Philippines office, working hours 10pm - 7am.Attend to customers’ enquiries and requests via 24/5 live chat, support tickets, and calls.Provide customers with information regarding task complexity, expected completion time, and progress updates for their requests, as well as examining alternative solutionsAnalyse customers’ needs and objectives from chats, support tickets, or calls, and work with internal teams to complete requests for customers and to achieve customer satisfaction within business requirements.Provide accurate information regarding Pronto Marketing’s services to prospects and existing customers.Promptly attend to urgent requests, chats, and calls from customers, and prioritise requests accordingly with internal teams within the scope of our Service Level Agreement (SLA).Communicate clearly and effectively in internal notes and video calls, and summarise urgent requests, chats, or calls to members of the Support team on different shifts to uphold a seamless operation of 24/5 website support for customers.Escalate customers’ complaints or feedback towards services to senior project managers, lead project managers, and team managers to improve the level of service or address customer concerns.QualificationsMinimum 1-2 years experience in Customer Service or I.T.-related roles.Strong English proficiency with excellent writing and communication skills.A team player who collaborates well within a multicultural team.Detail-oriented person with a passion to learn new tools and technologies.Intermediate understanding of WordPress, HTML, CSS, Google Analytics, SEO, online marketing, computer networking or network services is a plus.


Source: Bossjob


Area:

  • Call Center - Customer Support / Customer Service Representative
  • Call Center - Customer Support / Customer Service Coordinator
  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • PROGRESS

Related offers

Call center agent | healthcare | bgc taguig

- Improve system performance by identifying problems and recommending changes. - Improve client references by writing and maintaining documentation. - Follow...


From Aces Call Center Jobs Inc. - Ilocos Norte

Published 9 days ago

Csr | customer service representatives | alabang

- Take the customer through the sales process - Contact businesses or private individuals by phone - Informs clients by explaining procedures; answering...


From Aces Call Center Jobs Inc. - Ilocos Norte

Published 9 days ago

Financial officer | fort, bgc

For Direct Hire only. Jumpstart your career! Be part of a Global Bank and get the best training in the financial industry. - Provide world-class banking...


From Aces Call Center Jobs Inc. - Ilocos Norte

Published 9 days ago

Australian dayshift support | bpo agents (csr)

Work, learn and grow with the Top Employer and BPO Company of the Year! Apply now to get Php1,000 cash on-the-spot when you get hired this October.WHY YOU...


From Sykes Philippines - Ilocos Norte

Published 6 days ago