Customer Support Senior Associate - Certs

Customer Support Senior Associate - Certs

Google Operations Center


Customer Support Senior Associate - Certs


Details of the offer

Join Us!
Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.
As the Customer Support Senior Associate - Certification, you will be responsible for delivering support for 3PAS Certification Implementation Vendors, from problem management to security and technology support.

Position Responsibilities
Provide excellent customer service by answering questions and resolving issues
Maintain a positive and professional attitude towards customers
Provide support across a variety of platforms, including chat, live email, instant messaging, and phone
Convert, traffic, and approve all formats (video, mobile, and display) of test ads via multiple UIs: AdWords, Ad Exchange, and XFP
QA all formats of test ads on all applicable devices, operating systems, and browsers: desktop, mobile web, mobile app, ROP, etc.
Troubleshoot broken ads and provide technical email support to customers on issues found
Absorb complex technical concepts and communicate them to a non-technical audience
Work closely with 3PAS Certification team to escalate campaign issues

We support you with competitive wages and comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don’t just accept differences, we celebrate them. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
Minimum Qualifications
Excellent verbal and written English language skills
Bachelor’s degree from an accredited institution, or must have reached college level with at least 2 years of prior work experience in a BPO and/or captive service organizations
Experience with browser compatibility testing in a quick turnaround support environment
Basic to advanced level of HTML skills
Proven ability to balance multiple priorities and strong attention to detail

Preferred Qualifications
Knowledge of online advertising and digital technologies with 1+ years of experience
Strong understanding of campaign management/ad trafficking on Adwords, Doubleclick Ad Exchange UI, or XFP ( Doubleclick for Publisher)
Experience working with Charles, Firebug, Live HTTP Headers, and/or Developer Tools
Working knowledge in HTML5 and Mobile SDK


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