Customer Support

Looking to advance your career with a fast-growing global tech company?
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Bolton International is looking for a **Partner Community Customer Support **with experience in **customer service.
**

**What you will do**:

- Answer support queries from the partner community about login and password reset issues, errors, access requests, and other topics
- Create/input IT tickets to resolve and/or document cases for escalation
- Empathize with partners and collaborate with other team members to overcome challenges
- Consistently follow recommended steps for resolution of customer concerns
- Provide an overview of the certification track for Partners
- Offer support for invoice tracking for resellers

**Who you are**:

- Ability to empathize and remain cool, calm, collected, and organized in a fast-paced environment
- Excellent written and oral communication skills in English.
Able to serve as the voice of the company while handling customers in a professional manner.
- Has an innate curiosity and shows initiative to continuously learn
- Ability to learn and master new customer systems
- Has a team player mindset with innovative ideas and strong attention to detail

**Good to haves**:

- Understanding/experience in a support role for a **SaaS account**:

- With **1-2 years of experience using Salesforce as a CRM**

**APPLY NOW!
**

**Salary**: Php28,000.00 - Php32,000.00 per month

**Benefits**:

- Health insurance
- Life insurance

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Application Question(s):

- How much is your expected salary for this role?
- Please enumerate the SaaS/cloud-based solution tools you are familiar to use (ex.
Salesforce/CRM tools/Zendesk, etc).
**Experience**:

- Customer service: 1 year (preferred)
- Salesforce: 1 year (preferred)