Customer Support- Customer Experience Agent

About the team:
Customer Experience team drives Grab core values 4H (Heart, Hunger, Humility, and Honour)
Promoting ease to our consumer; driver-partners, merchant-partner, and passengers using Grab services, including but not limited to payments, mobile wallet transactions, financing, insurance, and wealth; in customer support transactions focusing on quality and customer satisfaction

About the Assignment:
1. Provide customer support to Grab customers in the Philippines.
2. Build and maintain good relationships and community building efforts with Grab’s customers
3. Guiding our customers in using Grab mobile application, with a primary focus on ALL Grab services
4. Manage product and service enquirers and any customer issues arising from our customers

Possible Tasks:
1. Provide quality customer support (24/7) through Live Chat, Voice, and Digital channels for our customers
2. Answering queries of our customers via Email, Chat, Outbound, Virtual Call, or Face-to-Face
3. Any possible tasks provided by the Assignment Manager related to given main tasks

Desirable Experience / Criteria:
1. At least 1-3 years working experience in Customer Service (Preferably)
2. Completed at least 2 yrs college education
3. Experience in Email and Chat will be an added advantage
4. Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
5. Creativity skills, and excellent verbal/written communication skills in both English and Filipino
6. Ability to communicate results to management and in a fast-paced environment
7. Can thrive under minimal supervision

Location & Duration of the Assignment:
1. Willing to work within Metro Manila (Office in Makati)
2. Amenable to work in shifting schedule
3. Willing to do overtime if needed
4. 6 months subject for renewal