**About us**
Bringing the offline to online - digitizing retail and restaurants rewards and e-commerce
ZAP is the leading loyalty and rewards startup in the Philippines.
We work with over 2,000 merchants to bring their brick and mortar stores online.
Starting from loyalty and rewards, ZAP has pioneered the first mobile number
- based loyalty program in the country with over 5 million members.
Removing all possible points of friction for the consumer, points are awarded just using a mobile phone number - no apps, mobile data, or cards needed.
**Why join us?
**
- We value the growth and welfare of everyone in our team.
To support these, we offer the following:
- Remote work (work anywhere)
- Flexible work schedule
- Good compensation
- Training and certifications
- Leave benefits
- HMO
- Government mandatory benefits
- Agile work culture
- Challenging projects
- Friendly work atmosphere
**Job description**:
You will be responsible for onboarding E-Store merchants and providing after-sales
merchant support.
You will also handle administrative tasks and execute other support
activities together with the Head of Support and E-Store Creatives Manager.
**Responsibilities**:
- Operate as the lead point of contact for onboarding new E-Store merchant customers
- Identify customer needs and help customers use specific features
- Analyze and report product bugs
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Proactively research regarding the latest Shopify solutions to improve E-store performance.
- Assist with support activities as needed.
**Requirements**:
- Graduate of Communication, Business, Social Science or other related studies
- At least 1 year of related work experience
- Experience in e-commerce, foodtech, or fintech industry is a plus
- Experience in Shopify is a plus
- Good communication (verbal and written) and customer service skills
- Ability to multi-task and handle clients' concerns
- Keen with details
- Fast learner
- Good organizational skill
- Team player
- Responsible
- Can deliver quality work even on a remote work set-up
- Must have good internet connection
**Benefits**:
- Flextime
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
- Overtime pay