Customer Support Associate

Overview:
To succeed in this role you'll have strong attention to detail, the ability to facilitate and maintain key relationships with internal and external sources, and proven experience in high-volume data entry. You will perform data entry, verifies information, and handles routine requests for student records, transcripts, and related information. Resolves routine customer service problems.

Responsibilities:
Processes requests for transcripts, student grade records, course descriptions, and other information in accordance with the privacy laws and university policies
Orders transcripts through mainframe computer; checks transcripts to verify accuracy; validates and distributes transcripts according to requests
Greets visitors in person or on the phone, providing customer service with advice and guidance regarding the registration process; may refer customers to appropriate department or university site
Responds to inquiries by telephone or letter regarding academic standing, transcript problems, and unclear or irregular transcript requests
Processes name changes and updates other academic and demographic information in files and on computer
Provides transcripts, enrollment verification, and degree certifications by mail, FAX, or telephone, according to prescribed procedures; advises students concerning their records
Basic file management
Maintains logs and records of transactions
Process cash receipts and cash-related transactions
Other miscellaneous job-related duties as assigned

Requirements:
Fresh graduates are welcome to apply
Experience in customer service/administration or office support role would be a plus
Working knowledge of Microsoft Office products and advanced data entry skills
The ability to analyse and communicate relevant data
Ability to plan, coordinate, and manage activities with minimal supervision

Required:
Skill in the use of personal computers and related software applications.
Records maintenance skills.
Ability to complete routine paperwork in a timely and accurate manner.
Skills in customer service delivery.
Ability to maintain confidentiality of records and information.
Ability to read, sort, check, count, and verify numbers.
Skill in the use of operating basic office equipment.
Ability to communicate with and provide routine assistance to customers.
Ability to work effectively with diverse populations.