Customer Success Team Lead

We are currently looking for aCustomer Success Team Leadto join the largest on-demand marketplace for professional photography in the world!

What you'll do:
?
recruit, train and manage a team of Customer Success Specialists
analyze the team's productivity and quality, and identify areas for improvement
recommend and execute initiatives to improve the team's performance
handle escalations and resolve our most challenging and complex problems
manage special projects to help our most valuable customers and unlock growth

What you'll need:
?
bilingual proficiency in written and spoken English
at least 2 years of experience in customer support or project management
great spreadsheet skills to analyze data and manage projects
a "let's get it done" mindset
the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well