Customer Success Specialist - Korean Speaking

Job Description:
TyrAds is seeking its first Customer Success Specialist for its Indonesian office. Your main responsibility will be to achieve both the monetary goal and quality goals for every client you manage for the Korean market. You will be dealing with 6 figure budgets on a monthly basis and will need to ensure clients are extremely satisfied with our service. Customer success specialist will be working very closely with the operational manager who will be supporting you to achieve your goals. The key to success in this role is effective team work, excellent communication and good in negotiating the best margins for the company.


Responsibilities CRM- customer relationship management Manage client to monetary targets Achieve quality standards defined by the client Confirmation financial numbers every month and make sure to receive payment Data protection- Protection of the data of every client Create a launch plan for every new account entailing the main KPI’s and monetary goals. Manage the KPIs of our clients on a daily basis and make sure to achieve them. Maintenance of deduction rate of below 15%. Responsible for the management of the account of publisher and advertiser. Minimum Qualifications:
Excellent Korean language skills (writing and typing) Strong negotiation skills. Bachelor degree is required. Excellent knowledge of Microsoft office especially Excel. Specialist with computer typing. An excellent team player. Excellent English skills (typing and speaking) Ownership taker. NO 9hr-17hr mentality