Customer Success Specialist

Customer Success Specialist

Diversify Offshore Staffing Solutions

Customer Success Specialist

Details of the offer

Job Description:
Provide frontline customer support to clients, partners and end-users Fully monitor live events and provide top-notch customer service via Zendesk – email, phone and chat support Liaise with clients and viewers before, during and after the events Identify any trending issues and use strong problem-solving skills to resolve or escalate the matter quickly and efficiently Validate the event set-up process Minimum Qualifications:
Degree in Computer Science/ E-commerce/ Business Studies/ Information Technology equivalent is preferred Must possess at least three (3) years’ experience in a support role Experience working with a Software as a Service (SaaS) platform preferred Experience working with the E-commerce, Media, Telecommunication or OTT industry is a big plus Experience with Zendesk or similar CRM for Chat and Email support Advanced PC skills in Microsoft Office Strong verbal and written English communication skills Must be willing to work in Bonifacio Global City, in a morning shift with a Friday to Tuesday schedule


Customer service

-Answering Customer Inquiries in Lazada or Shoppee Account.-Must Resolve product or service problems by clarifying the customer's complaint; determining the...

From Bose Car Accessories - National Capital Region

Published a month ago

Call center agent

FIS GLOBAL SOLUTIONSVIRTUAL RECRUITMENT | Over the phone interviewsUS Telco Account- VOICE & INTERNATIONAL ACCOUNT | Pure Customer Service- offers 15,000 to 1...

From Fis Global Solutions Philippines, Inc. - Ilocos Norte

Published a month ago


? No Hardcore Selling? Pure Customer Service? Easy Accounts15,000 package & there's MORE!? Performance Incentives? Attendance Bonus? With free Wifi environment...

From Nlg Jobstart Inc - National Capital Region

Published a month ago

Customer service representative

Handle level customer support and provide answers or responses on various inquiries through calls and emailsIdentifies and escalates situations requiring urgent...

From Curoteknika - Ilocos Norte

Published a month ago