Customer Success Specialist

Customer Success Specialist
Company:

Diversify Offshore Staffing Solutions


Customer Success Specialist

Details of the offer

- Provide frontline customer support to clients, partners and end-users
- Fully monitor live events and provide top-notch customer service via Zendesk – email, phone and chat support
- Liaise with clients and viewers before, during and after the events
- Identify any trending issues and use strong problem-solving skills to resolve or escalate the matter quickly and efficiently
- Validate the event set-up process

Diversify OSS is an Australian owned company providing businesses with successful extended or offshore workforce solutions in the Philippines. The Philippines is a competitive labour market with high demand for skilled workers in most fields. In order to realise the full potential of your offshore operations you first need to stand out from the crowd and attract the highest quality potential staff.

Once you have selected the staff you want you then need to ensure that they stay happy, productive, engaged and with you for the longest possible time. Losing your staff because your provider doesn’t properly educate you about the cultural differences or because you staff don’t feel appreciated or part of a team will seriously undermine the effectiveness of your offshoring staffing strategy.

An offshore workforce in the Philippines is a valuable asset to your business and like any asset, it takes some careful planning, investment, attention and most importantly the selection of the right business partner to ensure it delivers.

At Diversify Intelligent Staffing Solutions we value our people. We understand that they are a major reason for our success and continued growth. We realise the importance of keeping our people happy, engaged and comfortable in what they do.

Our focus is on providing a workplace that promotes creativity, teamwork and collaboration. We are a fun, friendly and passionate organisation that takes great pride in the social atmosphere we promote within the workplace, our people work hard but they enjoy what they do and enjoy interacting with their colleagues.


Source: Bebee2


Area:

  • Call Center - Customer Support / Customer Service Representative
  • Call Center - Customer Support / Customer Service Coordinator
  • Call Center - Customer Support / Customer Service Manager

Requirements

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