**Job Function**: Customer Service
- ** Industry**: Computer / Information Technology (Software)
- ** Job Description**:
- You will play a key role in nurturing clients,
building long-term client relationships, and ensuring that clients achieve business results and
customer satisfaction.
**Responsibilities**:
- Bridge the gap between sales and customer support
- Ensure customers get fast time-to-value
- Keep clients engaged and regularly using products
- Build customer loyalty and reduce churn
- Keep a "high-level view" of the entire support process
- Advocate for customers
- Foster a customer-centric team environment
- Resolve customer issues
Customer Success Manager Qualifications/Skills:
- 3+ years of CSM experience in a fast-growing SaaS organization
- Experience in structuring customer success processes and strategies
- Ability to provide consulting and solutions to customers
- Excellent verbal and written communication skills
- ** Requirement**:
- Experience Requirements:
- Bachelor's degree in marketing or business administration
- At least 3 years of experience as Business Development Or Channel Expansion
- Proven track record of positive channel performance
- Strong experience in Software as a service and IT industry experience
- ** English Level**: Conversational
- ** Other Language**: English
- ** Working Hour**: 9:00 ~ 18:00
- ** Holiday**: Ph holiday
- ** Benefit**: Government Mandated
HMO
Free Meal (on site)
VL and SL
