Company OverviewC3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy.
Customer Service Representative
Position Purpose:The Customer Care Representative will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs. Associates will provide callers with thorough service that builds relationships, resolves issues and increases overall trust and satisfaction in client’s products and services.
Job Responsibilities
Professionally handle a high volume of incoming calls
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed above
Ability to utilize and navigate multiple systems simultaneously
Be dependable and meet all attendance requirements
Resolve customer issues via one call resolution guidelines and/or escalated process
Meet or exceed company and client performance metrics
Maintain a balance between company policy and client benefit in decision making
Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
Responsible for call disposition or compiling and generating reports as required
Ability to accept and embrace changes within the current business environment
Qualifications
1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
Stable work history
Professional appearance
Strong detail orientation and excellent communication/listening skills
Ability to pass all skill assessments including demonstrated experience with Microsoft applications
Ability to pass a drug screen and background check
Bilingual (Spanish/English) skills a plus
Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
Strong decision making and analytical abilities
Ability to identify customer needs and clearly articulate products and services
Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Ability to type a minimum of 30 WPM
Be a team player
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!
