Get hired as a Customer Solutions Officer over the phone.
POSITION TITLE: CUSTOMER SOLUTIONS OFFICER (CSO)
Responsibilities:
• Provide world class service excellence to clients by offering a consistent telephone banking experience
• Attend to inbound and outbound telephone calls in accordance with standard operating procedures
• Process online banking transactions which include financial entries and data maintenance
• Identify opportunities to further enhance relationships with our existing clients
BENEFITS OF WORKING IN CITI
We offer a competitive salary package of 26-33K and other great benefits including:
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Tuition Reimbursement
• Retirement Plan
• Staff Loan
• Bereavement Assistance
• Growth and promotion from within
CAREER GROWTH
• Citi Philippines will continue to grow and has unveiled its newest Citi Headquarters in BGC called the Citi Plaza.
• Be part of our pioneer or fast-growing teams of Customer Service Officers.
• In CBPS, there are team leaders, managers, operations heads who started as CSOs and were trained and developed from within. Enjoy talent development programs that can make you part of the future leaders of Citi.
REQUIREMENTS
• College Graduates of a Bachelor’s Degree or any 4-year Course
• College Undergraduates must have at least 6 months experience in an international BPO / call centre role
• High School graduates must have at least 1 year experience in an international BPO / call centre role
• Fluent English and the ability to communicate daily with clients in English
• Amenable working on shifting schedule, holidays, weekends & extended work hours
• Amenable to working in BGC, Taguig
• Applicants should be Filipino citizens or hold relevant residence status
CBPS MAY ASSIGN CANDIDATES TO DIFFERENT BUSINESSES BASED ON CANDIDATE PROFILES, AVAILABLE OPENINGS & BUSINESS NEEDS. APPLICANTS MUST BE WILLING TO WORK IN BONIFACIO GLOBAL CITY.
For faster processing, we encourage you to walk-in and apply!
Visit our Recruitment Hub from 9:00 am to 5:00pm, Monday to Friday.
Citi Plaza, 34th Street corner Lane D, Bonifacio Global City
*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.
