Customer Service With Tech For Telco Account

JOB QUALIFICATIONS:
- Candidate must be at least 2 years college undergraduate in any field (no back subjects)
- If not, at least high school graduate with minimum of 6 months call center experience
- With excellent English communication skills (speaking and listening)
- Preferably with Customer service experience in telecommunications and mobility industries
- Background in handling a multitasking account is highly desired
- Willing to work on a flexible shift schedule
DUTIES & RESPONSIBILITIES
- Responsible for resolving technical mobile phone issues
- Demonstrate experience in working in a multicultural team
- Display ability to provide unbiased and accurate feedback in a non-threatening way
- Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraints or obstacles
- Builds and maintains customer satisfaction with the products and services offered by the organization
- Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions
- Well versed in planning and coordinating and must have an excellent decision making skills
- Conveys ideas and facts orally using language the audience will best understand
- Ability work to deadlines and manage priorities with high attention to detail