Customer Service - Team Lead Role (Eh 920)

Details of the offer

**Go through a faster and more convenient recruitment process today and be part of one of the biggest and most stable organizations in the world!
**
**Duties and Responsibilities**:

- Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
- Develops and maintains knowledge of customer and customer specific business environment
- Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements
- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training
- Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings
- Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
- Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback

**Qualifications**:

- Open to college graduate and undergraduate with relevant work experience
- Must have at least 5 years of experience in Customer Service or Technical Support
- Must have at least 1 year Team Lead experience

**How to apply?
**

**Why join Accenture?
**
- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities

*Terms and conditions apply

**Experience**:

- Customer Service or Technical Support: 5 years (preferred)
- Team Lead: 1 year (preferred)


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

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