**OVERSEE DAY-TO-DAY OPERATIONS**: Run the day-to-day activities of the department
- **MANAGE CUSTOMER SERVICE STAFF**
Monitor attendance of all CS-B staff & manage absences by re-assigning tasks to remaining staff (manage plantilla, leaves, issue of violation reports) to ensure areas are covered for opening & closing shifts
- **CONSOLIDATE FEEDBACK FORMS**
Consolidate feedback handled & settled by CSM; encode consolidated feedback in the prescribed report template; print a copy of the report & discuss the report to CSM
- **MANAGE OPEX**
Manage the operating budget of the department by ordering the right number of supplies at the gift wrapping, monitoring use & safekeeping extra items
- **MONITOR INVENTORY OF SUPPLIES**
Monitor inventory level of supplies per area & track consumption of supplies at the GW area; ensure availability of gift wrappers at any given time
- **MAINTAIN EQUIPMENT**
Plan repair & maintenance schedules & check proper handling of equipment/tools
**Qualifications**:
- At least 3 Year(s) of working experience in the related field is required for this position.
- Strong communication skills and phone etiquette.
Required language(s): English, Filipino
- Required Skill(s): Customer Service
- Basic computer skills (MS Office)
- Flexible to be assigned to work schedules supporting the retail operational hours
- Willing to be assigned in **The SM Store Seaside Cebu**
- Full-time positions available
**Benefits**:
- Paid training
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
