Customer Service Supervisor | Bataan

Customer Service Supervisor | Bataan
Company:

Sm Mart Inc.


Customer Service Supervisor | Bataan

Details of the offer

Job Description:
OVERSEE DAY-TO-DAY OPERATIONS: Provide day-to-day supervision of the Customer Service Assistants


COLLECT PAYMENTS & PREPARE REPORT Collect all payments from the counters at designated schedules for turnover to Treasury, & prepare report vs. cash / check payment CHECK DAY-TO-DAY COUNTER OPERATIONS Act as backup processor during peak hours & CSA rest days, & validate erroneous transactions CHECK INVENTORY Validate cash replenishment requests, & check & monitor counter supplies & products inventory RECONCILE PAYMENT DISCREPANCIES Reconcile payment discrepancies in finalizing reports MANAGE CUSTOMER INTERACTIONS: Maintain appropriate service levels in all Customer Service Areas, ensuring smooth & orderly customer traffic flow in the CS counters


BUILD CUSTOMER RELATIONSHIPS Build relationships with all customers who register with the Gift Registry to foster customer loyalty RESOLVE CUSTOMER COMPLAINTS Handle customer complaints & resolve customer issues in a timely & proper manner; convert complainants into loyal customers AUDIT STAFF Make daily check on team’s knowledge (promos, services, policies, store layout), look (uniform, posture grooming), personality (greeting, spiels) TRAIN CUSTOMER SERVICE SUPERVISORS Coach & evaluate Customer Service Supervisors based on given set of business standards & goals (also perform yearly individual training needs analysis) Minimum Qualifications:
Candidate must possess at least Bachelor's/College Degree At least 3 Year(s) of working experience in the related field is required for this position. Strong communication skills and phone etiquette. Required language(s): English, Filipino Required Skill(s): Customer Service Basic computer skills (MS Office) Flexible to be assigned to work schedules supporting the retail operational hours Willing to be assigned in The SM Store Bataan Full-time positions available


Source: Kalibrr


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

Related offers

Service technician

Job Description: Responsible in the set-up, testing, operation and tear down of AV equipments Provide troubleshooting for AV related equipments like...


From Beyond Innovations, Inc. - National Capital Region

Published a month ago

Food photographer | cebu

Job Description: The Food Photographer will be responsible for driving results-oriented high performance in client and partner engagements: Takes part in...


From Impact Training And Consultancy - Ilocos Norte

Published a month ago

Property manager

Job Description: Come Change the Travel Sector! ZEN Rooms, the game-changer startup in the hospitality industry, is searching for a Property Manager to...


From Zen Rooms - National Capital Region

Published a month ago

Head of secretary and ga

Job Description: Maintaining executive's agenda and assist in planning appointments, board meetings, conferences etc. Attending meetings and keep minutes...


From Schoters - Ilocos Norte

Published a month ago