Customer Service Specialist

JOB DESCRIPTION:NEKSJOBPH is in need of NETSUITE CUSTOMER SUPPORT REPRESENTATIVE. This person will utilize best practices and methodologies to respond to and resolve support requests from customers and identify and route consulting and development requests to the appropriate departments. This consultant must have very strong written and oral communication skills, be highly organized, and capable of multitasking and managing projects. The consultant will need to have balanced knowledge and abilities from both a functional and technical skill set and be comfortable training users.RESPONSIBILITIES:Respond to support requests within the contracted response timeTrack and manage open cases to resolution within ticketing systemTroubleshoot issues in NetSuite and related productsExperience interacting with NetSuite SupportGather client requirements and document functional specificationsPerform system testing and end user client trainingCreate / troubleshoot financial statements using NetSuite or other financial reporting solutionsTroubleshoot and support NetSuite applicationsComplete project tasks as assigned, on time and budgetQUALIFICATIONS:Passionate about cloud-based solutions and technology.2-4+ years working with NetSuite in a technical consulting capacityAt least one (1) year functional NetSuite experienceSuiteFoundation CertificationNetSuite Administrator Certification preferredDemonstrated understanding & experience with basic ERP system modules including core financials, OneWorld, SRP, purchasing, sales order processing and manufacturing preferredThorough understanding of business processes including:oOrder to Cash; Procure to Pay; Fixed Assets; Record to ReportoRevenue Recognition; Contract RenewalsAbility to define, create and complete project deliverables with minimal guidanceAbility to independently manage individual time and tasksAbility to quickly adapt to new requirements and changing situationsAbility to create and complete documentation and blogsExhibits professionalism at all timesExcellent written and verbal communication