Customer Service Representative With Tech For Telco Account - Paranaque Site

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Virtual Recruitment Process. We are conducting an over the phone interview. Apply now for our Pioneer Retail Account!
JOB QUALIFICATIONS
- Candidate must be at least 2 years college undergraduate in any field (no back subjects)
- If not, at least high school graduate with minimum of 6 months call center experience
- With excellent English communication skills (speaking and listening)
- Preferably with Customer service experience in telecommunications and mobility industries
- Background in handling a multitasking account is highly desired
- Willing to work on a flexible shift schedule
Apply now for Customer Service Representative with Tech
- Responsible for handling queries regarding high-end mobile phone parts and operating system. Also required to meet high level of service excellence in responding to the
customer’s inquiries. These requests are primarily received into the center via phone calls.
Responsibilities:
- Responsible for resolving technical mobile phone issues
- Demonstrate experience in working in a multicultural team
- Display ability to provide unbiased and accurate feedback in a non-threatening way
- Delivering results: Meeting deadlines and targets, demonstrating ability to achieve despite constraintsor obstacles
- Builds and maintains customer satisfaction with the products and services offered by the organization
- Analyzing and Evaluating: reflects on information, defines the key issues and reaches logical conclusions
- Well versed in planning and coordinating and must have an excellent decision making skills
- Conveys ideas and facts orally using language the audience will best understand
- Ability work to deadlines and manage priorities with high attention to detail
BENEFITS
- HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)
- Career Development, Growth and Promotion.
Recruitment Center:
- 7/F SM City BF Paranaque, Sucat Road cor. President’s Avenue, Sucat, Paranaque City