Customer Service Representative - With Hmo Coverage

We are hiring aCustomer Service Representativeto manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer service representativeshelp customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
As a Teammate, you must:
Provide customer satisfaction and experience
Meet and exceed client mandated KPI's (Key Performance Indicators)
Be aware of company’s policies and keep things confidential
Provide feedback to management concerning possible problems or areas of improvement
Participate in training to improve work performance

So, do you have what it takes to become a teammate?We’re looking for someone who:
Is willing to work on shifting schedules
Can work on a graveyard shift
Has call experience(a plus but not required)
Has strong verbal, written & comprehension skills
Is computer literate and proficient to use MS Office
Has critical thinking skills with a focus on issue resolution and customer satisfaction
Can multitask and has high attention to details
Is self-motivated, can work independently, and contribute to cross-functional and global teams
Is flexible and can quickly adjust to frequent process and information changes
Can work under pressure