Customer Service Representative (Voice And Non – Voice Account)

- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Strong communication Skills
- Strong read and write skills in English is a must
-Ability to work analytically within a problem-solving environment
- Detail orientation and client focus
- Bachelor’s Degree Graduate
- At least 2 years completed in college with 1 year working experience (BPO or Non BPO)
- 8 hrs and paid OT