Customer Service Representative (Project Recall

**Qualifications**:

- Associate degree and undergraduate are welcome to apply
- Bachelor's degree is a plus but not required
- Experience in a customer service role is a plus but not required
- Fluency in English, both verbal and written, is required
- Strong verbal and written communication skills with the ability to work independently and handle multiple tasks at the same time
- Willingness to work on night shift and extended hours during high peak volume
- Fast learner and ability to work on a fast-paced environment
- Familiarity with computers and related software (MS Office)
- Organizational and problem-solving skills with attention to detail is highly desired

**Key Role**:
**INBOUND CALL AND LIVE CHAT**
- Receive Inbound call from customer calling thru recall line
- Receive Chat from product safety notice queue
- Validate customers affected by product safety notice thru guidance on identifying product identification
- Assist affected customers by providing next steps and procedures via service form
- Transfer customer to appropriate queue / team if necessary

**OUTBOND CALL AND EMAIL MANAGEMENT**
- Retrieve and follow up on VoiceMail left on recall line
- Forward non recall inquiry to appropriate queue / team

**Job Type**: Fixed term
Contract length: 6 months

**Benefits**:

- Work from home

Schedule:

- Night shift

Ability to commute/relocate:

- Rosario, Cavite: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (required)