Customer Service Representative - Primary Support I

Customer Service Representative - Primary Support I - 005TC8
https://youtu.be/NlLJMv1Y7Hk

The Customer Service Representative (CSR) will (be):
Responsible for ensuring a high level of Customer Satisfaction.
Provide customers with post-sales technical support for APC’s core product line and advise potential and existing customers on product selection.

Will require an understanding of system availability concepts and APC’s solutions for providing uptime.
CSR’s are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.
Provides post-sales technical support via the phone. Ensures every interaction creates the optimal customer experience.
Assists potential customer with product selection and configuration. Identifies and routes large opportunities to sales teams for follow up and closure.

Qualifications

Bachelor's/College Degree in Engineering (Others), Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
Technical Support experience, Strong problem solving skills, Technical aptitude.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent. Job role in Customer Service - General or equivalent.
Amenable to working in EPZA Rosario Cavite
Amenable to working in night shift schedule

Primary Location
: PH-40-Cavite

Schedule
: Full-time
Unposting Date
: Ongoing