Customer Service Representative (Non-Voice)

Job Description:
Role Specifics for Customer Support


Assists customers via Chat and Email in a speedy and accurate manner Processes customer documents where needed Offers Proactive support to address errors, mistakes and technical faults Completes customer interactions within the agreed timeframe (Average) Creates added value by supporting cross-sell initiatives and promotional offers Meets or exceeds quality targets via offering excellent customer service Strives to ensure a high customer satisfaction level always Offers resolutions and closure to complaints and disputes by demonstrating excellent problem-solving skills Risk, Compliance or Fraud related task The job description above is intended to convey information essential to the understanding of the scope of the position and it is not intended to be an exhaustive list of duties, responsibilities or working conditions associated with the position.
Minimum Qualifications:
College degree is an advantage Good communication and presentation skills; Excellent problem-solving skills; Sports Knowledge is an advantage Detail oriented, analytical and proactive Computer literate Excellent verbal and written communication skills Resourceful and can work with different teams Amenable to changing of schedules and able to work on holidays, if needed Positive attitude and happy mind