Customer Service Representative (Non-Voice)

Role Specifics for Customer Support - Assists customers via Chat and Email in a speedy and accurate manner
- Processes customer documents where needed
- Offers Proactive support to address errors, mistakes and technical faults
- Completes customer interactions within the agreed timeframe (Average)
- Creates added value by supporting cross-sell initiatives and promotional offers
- Meets or exceeds quality targets via offering excellent customer service
- Strives to ensure a high customer satisfaction level always
- Offers resolutions and closure to complaints and disputes by demonstrating excellent problem-solving skills
- Risk, Compliance or Fraud related task

The job description above is intended to convey information essential to the understanding of the scope of the position and it is not intended to be an exhaustive list of duties, responsibilities or working conditions associated with the position.

PB Tech and Advisory provides email and live chat services to our clients for a Tech firm in the US, as well as monitoring for fraudulent customer trends and finance.