Customer Service Representative - Naga Site - With Hmo Coverage

The Role:
- Provide outstanding customer service and support by resolving telephone inquiries from customers
- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information
- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements
- Responsible for basic customer and team communication via e-mail, memos, voicemails, etc
- Responsible for best-demonstrated practices for productivity enhancements
- Other duties as assigned

Call Center Agent Perks
- Competitive salary and benefits package
- Performance Based incentives and contests
- HMO coverage (medical & dental benefits)
- Paid vacation and sick leaves
- Education Assistance
- Abundant Growth and Development Opportunities
- Perks (subsidized meals)
- Personal Empowerment, Career Development and Global Exposure

Job Types: Full-time, Permanent
COVID-19 considerations:
All Candidates/Employees are required to follow IATF Rules such as wearing Face Mask & Face Shield and observe Social Distancing.
What we’re looking for:
- Outstanding spoken English skills are a critical requirement of the role
- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once
- Consistently demonstrates the ability to meet or exceed individual goals and objectives
- Fresh graduates are welcome to apply!
- General PC knowledge
- Flexibility to work overtime based on the business need of the department
- Candidate must possess at least a High School Diploma, any field Willing to work at Naga City, Camarines Sur