Customer Service Representative - Naga

The Role:

- Provide outstanding customer service and support by resolving telephone inquiries from customers

- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information

- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us
- Account review prior to making outbound calls to fully understand the customer’s situation and gather data and document proper systems per customer requirements

- Responsible for basic customer and team communication via e-mail, memos, voicemails, etc

- Responsible for best-demonstrated practices for productivity enhancements

- Other duties as assigned

Call Center Agent Perks

- Competitive salary and benefits package

- Performance Based incentives and contests

- HMO coverage (medical & dental benefits)

- Paid vacation and sick leaves

- Education Assistance

- Abundant Growth and Development Opportunities

- Perks (subsidized meals)

- Personal Empowerment, Career Development and Global Exposure
Job Types: Full-time, Permanent

Salary: Php22,000.00 per month

COVID-19 considerations:

All Candidates/Employees are required to follow IATF Rules such as wearing Face Mask & Face Shield and observe Social Distancing.
What we’re looking for:

- Outstanding spoken English skills are a critical requirement of the role

- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once

- Consistently demonstrates the ability to meet or exceed individual goals and objectives
- Fresh graduates are welcome to apply!

- General PC knowledge

- Flexibility to work overtime based on the business need of the department

- Candidate must possess at least a High School Diploma, any field Willing to work at San Mateo, Rizal.