General Job Description:
1.
Serving as the first point of contact for customers seeking technical assistance over the phone or email.
2.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
3.
Determining the best solution based on the issue and details provided by customers.
Qualifications:
1, Education: A bachelor's degree in computer science, information technology, or any related field.
2.
Technical Knowledge: A strong understanding of computer hardware, software, and operating systems.
Knowledge of common software applications and troubleshooting techniques.
3.
Customer Service Skills: Excellent customer service and communication skills
4.
Problem-Solving: The ability to diagnose and solve technical problems efficiently.
5.
Attention to Detail: Detail-oriented to accurately assess and address technical issues.
6.
Teamwork: Collaboration with other IT professionals and departments.
7.
Time Management: Efficiently managing support requests and ensuring timely resolution.
8.
Adaptability: Stay up-to-date with the latest technologies and solutions.
9.
Problem Tracking: Familiarity with helpdesk ticketing systems for tracking and managing support requests.
