Customer Service Representative

Customer Service Representative assist members with order processing, account concerns, and membership inquiries while ensuring smooth transactions through collaboration with various departments.
This role also involves supporting company events like trainings and award ceremonies and working closely with Logistics to manage order fulfillment.
Duties and Responsibilities
• Process payment activation (cash, credit card, check, Bank deposit)
• Providing a high standard of customer service
• Responding promptly to customer inquiries in person
• Resolve customer complaints via phone or email
• Responding to customer queries via Social Media Platforms
• Assist customers in terms of orders, account maintenance, and other services
• Inform, campaign, promote to customers of announcement and promotions through
text blast, call outs and social media as part of sales drive
• Handles customer complaints and inquiries
• Maintain and updates customer records and account information
• Coordinate with other departments for smooth flow of Member transactions
• Provide assistance during events such as Trainings, conventions, seminars,
recognitions
• Ensure smooth coordination of order ship out with Logistics department
• Work with Customer Service Team Leader to ensure proper customer service is being
delivered
• Other functions that may be assigned and willing to be assigned anywhere

Work Setup
Ortigas, Pasig | Onsite | 9 am - 6 pm

Salary is negotiable.