Customer Service Representative acts as the primary point of contact by personally providing prompt, efficient, and high-quality service to clients by directing clients to the appropriate team member and assisting clients with service requests.
Principal Responsibilities:
Answers incoming phone calls using a multi-line phone system and directs clients to the appropriate team member for assistance.
Providing exceptional one on one customer service
Administrative duties as needed, support for Sales Representatives follow up calls with customers
Provide exceptional customer service
Deliver world-class customer service, whilst responding to Customers inquiries and problems
Build meaningful relationships with our Customers by offering custom solutions, consultative assistance, and first contact resolution to negotiate a positive outcome
Gain commitment from the customers to making payments on their overdue accounts
Document necessary information to Sales Representative and on customer account
Able to demonstrate empathy
whilst being assertive in order to achieve the required outcomeDisplay a passion to serve by delivering outstanding service in every interaction with our Customers
The ability to work fast-paced as well as multitask and re-prioritize on a regular basis Customer Care Representative
Qualifications:
An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
Customer service experience preferred
Prior experience with multi-line phones and basic computer knowledge is required.
Experience with Microsoft Office suite is preferred.
Strong interpersonal, communication and listening skills
Strong verbal and written communication skills
Assertiveness to handle difficult conversations
Excellent negotiation, influencing and resourcefulness skills
Analytical and problem-solving skills with strong attention to detail
Outstanding organizational skills
Navigate multiple systems and digital tools to service our Customers