Job Description:
**Responsibilities**:
Serve as an initial point of contact for customers post-sale to lead their customer journey in a positive direction.
Coordinate with the team to keep data on customer interactions and continuously improve our processes.
Assist in the set up of customers' payment gateways and configuration of their secondary traffic channels.
**Requirements**:
A passion for providing awesome customer service; you treat every customer interaction as an opportunity to "wow" our customers
An understanding of or previous experience in eCommerce; technical experience with websites or payment gateways a plus!
A desire to grow; this role can grow into an Implementation Manager, Customer Adoption Manager, or Customer Success Manager.
**Job Types**: Full-time, Permanent
Pay: Php20,000.00 - Php30,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Mandaue, Cebu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
