Customer Service Representative - Gdex

Job Summary:

We are looking for a detail-oriented and customer-focused Non-Voice Customer Service Representative to join our GDEx Healthcare team. This role involves handling healthcare-related inquiries and support requests through email, chat, or ticketing platforms. Ideal candidates are organized, proactive, and capable of delivering exceptional service without phone interaction.
Key Responsibilities: Respond to customer inquiries and concerns via chat, email, or messaging systems in a timely and professional manner

Accurately process orders, returns, and general account requests

Ensure compliance with healthcare protocols, data privacy, and client-specific requirements

Collaborate with internal departments to resolve complex customer issues

Maintain accurate and updated records of customer interactions

Meet individual and team performance metrics, including response time, accuracy, and customer satisfaction

Provide consistent, high-quality service in accordance with company standards and procedures

Qualifications: At least 1 year of experience in a non-voice CSR role, preferably in healthcare or a related industry

Excellent written communication skills in English

Strong attention to detail and organizational skills

Proficient in using CRM tools, ticketing systems, and Microsoft Office applications

Ability to work independently in a fast-paced environment

Amenable to shifting schedules, including weekends and holidays, if needed

Familiarity with healthcare terms or processes is an advantage but not required