Customer Service Representative Encoder

Ensures the proper identity and address of the customers and their corresponding area and the sales representative in charge of their account.
Follow-up the Customers Information Sheets to the sales representatives daily and/or weekly.
Confirms the Purchase Order (PO) to the customers.
Coordinates the orders of the customers to the warehouse department for prompt preparation, checking and delivery; and conducts follow-up in processing the payment of walk-in customers.
Obtain the clearance and authorization of AFD when a certain customer’s account is blocked either due to maximum unposted accounts, bounced check or over credit limit.
Encodes and file sales invoices and delivery receipts as to their respective areas and the sales representative that covers such account.
Records delivery receipts submitted/ remitted by the sales representatives to their respective trucking inventory and inform the encoder supervisor, assistant manager and/ or manager if an inconsistency is detected.
Assists Sales Representatives and Office Accounts push for identified or priority products.
Reviews and reports to Sales Representatives through Sales Manager status of accounts (accounts management)
Ensures and provides quality service to both internal and external customer.
Receives inquiries from and/or contacts the company’s clients in areas.
Confirms the availability, expiry and price update of stocks from the warehouse manager, warehouse supervisor or warehouse associate to maintain accurate and quality service.
Facilitate the process of returning stocks inventory from the sales representatives’ trucking inventory to the warehouse inventory.
Change stocks and add stocks in the encoding system.
Check overdue and unposted transaction and reports to the encoder supervisor the actions taken.
Visits in the warehouse weekly for reviewing and familiarizing medicines when available.
Familiarize branded and generic medicines: medicines’ generic names, milligram, milliliter, manufacturer, price, color of the packaging, tabs, caps and indications.
Maintains the cleanliness of the computer units, its peripherals and communication device that the company has provided for his/her use.
Prepares customers service summary reports.
Performs other job related duties and responsibilities as determined by immediate head and/or performs job related tasks that may arise as needed by the company including participation in company events/activities.
Promotes company’s exclusive & priority products.