We’re an award-winning global outsourcer providing a suite of contact center and back office services. We’re proud of our success as Australia’s largest outsourcer to the Philippines and as our Customer Service Representative L1, you’ll continue to drive success for our accounts.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLE
Your day will look like:
• Make customers happy by 1) ensuring that the customers’ needs are met 2) owning their issues and 3) making it easy for them
• Actively listen to the customer’s needs and issues with great interest while displaying confidence in resolving the call
• Thinking quickly and logically to provide an efficient response to customer inquiries.
• Recognizing the value of your customer and looking for ways to delight them.
• Accurately log all calls using the provided tools and systems within business policies.
• Work collaboratively as part of a team and one goal, contributing ideas and providing help to others and services.
• Perform other related duties as assigned by management
A BIT ABOUT YOU
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Good data entry and typing skills
• Willing to work shifting schedules
• Excellent verbal and written communication skills
• Active listening skills
• Problem analysis and problem solving
• A basic grasp of billing mathematics
• Organizational skills
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
? One Team: Share common goals and trust each other and collaborate to deliver
? Our People Are the Difference: Building environments where people can thrive
? Disruptive Thinking Everyday: We see and create opportunities, move fast and set our own course.
? Crazy about Our Customers: Let our customers know, through great service, products and experience
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
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Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
