Customer Service Representative (Csr) - Makati

Job Position: Customer Service Representative

Reporting to: Sales and Marketing Manager

**Job Description**:

- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Qualifications**:

- College graduate, with a degree in marketing, business, hospitality, or communication.
- With at least 1 year of experience in Customer Service, preferably in food and beverage industry.
Fresh graduates are welcome to apply.
- Great attention to detail
- Personable with good communication and interpersonal skills
- Good organizational and coordination skills.
**Benefits**:

- Additional leave
- Employee discount
- Life insurance
- Promotion to permanent employee

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Makati City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)
- Tagalog (preferred)