Create an exceptional customer service experience for app users
- Troubleshoot user problems with the app
- Exercise judgment to decide when support calls require escalation
- Make recommendations based on feature requests and bugs reported by users
- Assist with onboarding of new delivery
**Requirements**:
- 2+ years' experience in Customer Service in a BPO or shared services setting
- Good communication skills
- Amenable to report onsite (Ortigas, Pasig city) for Night Shift
**Job Types**: Full-time, Permanent
**Salary**: Up to Php35,000.00 per month
**Benefits**:
- Company events
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Staff meals provided
Schedule:
- 8 hour shift
- Monday to Friday
- Night shift
Supplemental pay types:
- 13th month salary
- Overtime pay
**Language**:
- English (required)
