Customer Service Representative

JOB QUALIFICATIONS:
• Open to FRESH GRADUATES of HR, Finance and Accounting related.
• Proficient in English and must have very good communications skills .
• Good problem solving skills.
• Familiarity on Customer Service skills and etiquette.
DUTIES & RESPONSIBILITIES
• Responding to queries and providing assistance for questions and problems.
• Following up with customers to ensure full resolution of issues.
• Running reports to analyze common complaints and problems.
• Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.